HOW DO I...
REGISTER WITH THE PRACTICE?

All new patients will be asked to complete a brief health questionnaire and attend the health centre for a health check before final registration. This consultation gives us the opportunity to meet you and your family and to tell you about our practice.

HOW DO I...
MAKE AN APPOINTMENT?

All consultations are by appointment and are available between 8.30am - 6.00pm on weekdays. In line with government guidelines a proportion of our appointments can only be booked on the day. This reduces waiting times but it does also mean that, particularly for acute or new problems, you may have to see another doctor if the GP you usually see is busy or unavailable.

We also have appointments on early mornings and late night surgeries; they are as follows:
Monday morning 7.00 till 8.00am
Wednesday morning 7.00 till 8.00am
Monday, Tuesday, Thursday and Friday 6.00 till 6.30pm.
This is to enable patients that work late to access appointments at the surgery.

When you phone or call at the desk you will usually be asked a few simple questions by the receptionist. These are not meant to be intrusive, but they help us to help you by directing you to the appropriate health professional as quickly as possible. Your co-operation will be appreciated.

To book a GP or nurse appointment by phone, please dial 384200. Remember, one appointment is for one patient only. We also have appointments on early morning and late night surgeries.

Cancellations

If for any reason you cannot keep an appointment, please cancel it in good time so that it can be offered to someone else. You can do this by telephoning on 384200.

Treatment Room

The treatment room is staffed by the practice nurses and health care assistants. We cannot provide a walk-in centre or accident and emergency service. An appointment system is run to alleviate patient congestion. Patients may also be referred to the nurse if they require their advice.

HOW DO I...
OBTAIN A HOME VISIT?

Visits are entirely at the discretion of the doctor and are only for patients who are truly housebound. A rash or temperature does not prevent patients coming to the surgery and will not endanger others. Just tell the receptionist on arrival.

If a home visit is necessary please contact the health centre before 10.00am; this helps the doctors to plan their rounds efficiently. Any of the doctors may visit.

HOW DO I...
OBTAIN TEST RESULTS?

If tests are ordered for you at the surgery please ask doctor or nurse about receiving the results. Unless told otherwise, please give a full week from the day the test was done and then ring after 2.00pm. Results of tests ordered elsewhere, eg DRI, will not automatically be passed to us.